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by Charles Tennant
it is too easy of a survey. all 5’s across the board. John, Elsis our driver is a master at what is does. He fully took charge of both crews picking up and delivery. His courtesy and expertise was like I have never had before. 8 PCS moves and our final retirement move; his class of customer satisfaction is unparalleled. On his own, he bought newer hardware to replace the original furniture hardware( this is on new furniture) because “it would hold longer and safer than the original hardware” Moving agents should seriously take a moment to see his style and use him as the “role model” as far as how people should treat people”. I see him as a friend of our family now as that is how he treated us.
Thank you for your business and please be sure to pass this letter on to his supervisor and to him. His service should be emulated in all aspects of every company.
by Claire L.
We had a wonderful experience working with the team at American Way. From the very beginning, Eric Wright was responsive, professional and honest. He took his time walking through our home to give us an accurate estimate. He followed up and returned my phone calls promptly. He was also so flexible and worked with me when I needed to make changes multiple times. He was very patient! On the day of the move, Mike and Peanut were fantastic as well – they took their time packing all of our belongings, and making sure the fragile items were secure prior to packing in a box. They were nice, asked questions when they were unsure about something, and did not rush. Nothing was even scratched when we unpacked our belongings. All of our boxes were clearly labeled which made it so much easier when we arrived at our new home. The driver Desmond was fantastic!!! He and the girl working with him (I forget her name) were again, so professional, and took their time loading the truck and packing the large furniture items. They took extreme care into packing very old, fragile items. Overall, we were so pleased with our experience with American Way and would recommend them to anyone moving out of state!! Thank you for giving us peace of mind as we made such a big move from Ohio to North Carolina!
by Brittany Farmer
I recently purchased a large bar from an individual. The bar is large is stature and was disassembled. I called a competitor of American Way Van & Storage who stated they could move the material from one location to another. Unfortunately, after arriving at the location the “other” moving company declined to move the material which left me in a difficult situation. However, American Moving came to my rescue! Diana was courteous, professional and so helpful! The moving staff (Mike, Peanut, and James) was friendly, helpful and hardworking. They took the time to move the items with care and neatly tucked the material away at my home location. They did not waste any time and their communication between locations was phenomenal.
We are very impressed with American Way Van & Storage and would recommend their services to anyone!
by John G
We were impressed throughout! from Dave Anton’s helpful visits to my home, right on schedule, these movers knew what they were doing, I never saw the huge trucks but those friends that did told me it looked first class. The packers did an excellent job. I would personally recommend this crew. The quote was right on. Thank you Dave and mike.
by Keith H., Local Moving Customer
They did a wonderful job, my husband was impressed, they were very courteous and did just a very good job.
by Rich I., Local Moving Customer
Those guys are so professional, they made it a wonderful experience. I’ve moved a hundred times (ex-military) and this is the 2nd time I’ve had a crew from you. It was great, wonderful, absolute lifesavers.
by Sherri M., Interstate Moving Customer
Matt Hall and his crew were fabulous with packing, loading and delivering my items and with answering questions and helping, nothing for them to improve on, they couldn’t have been nicer.
by Tambi B., Local Moving Customer
I was going to call you today to tell you how much we appreciate everything, they did a fantastic job, and the crew was quick, friendly, courteous and very efficient.
by Elbert E., Interstate Moving Customer
I think they did well. They took their time not to break anything, it was tight coming down the stairs and they didn’t mess up the walls, they were real careful and I thought that was great.
by Mike T., Interstate Moving Customer
Everything went smoothly, we are very happy, they were really excellent, glad to have them do this job.
by Walter L., Local Moving Customer
They did good, very polite; they even did a couple extra things for me because I have a bad back, very helpful
by Charlotte B., Local Moving Customer
April was extremely thorough; she also offered suggestions of things we could do to make the time be more efficient. The men were right on time, they were absolute sweethearts, they were so great with my mother, they let her sit in her chair until the very last moment and made sure they had it ready for her right away at the new house, two very sweet gentlemen. I can’t compliment them enough, I will be recommending you to anyone who I hear is moving.
by David S., Moving & Storage Customer
I think they were very flexible. We have a 21 month old daughter and they were very careful around her. It was very reassuring and I appreciated that.
by Karen S., Interstate Moving Customer
Amy was wonderful! Our last-minute interstate move was difficult due to work schedules and pickup/delivery date restrictions, but she made everything happen on-time and as promised. She cared about needs and concerns, and I felt like I was talking to a friend. The pickup and delivery men were very polite, friendly, and efficient–this is the first move where nothing was broken or misplaced. I can’t say enough good things about the service we received. I recommend them highly and will use them again in the future.
by Angeline M., Local Moving Customer
The service was great – they worked hard. This is actually the 3rd time I have used you and I appreciated that I have such a great company to call because all 3 moves have been just wonderful.
by Jackie P., Local Moving Customer
They were very fast and organized, they did a wonderful job, we are thrilled and very pleased with everything.
by James L., Moving & Storage Customer
The delivery was excellent, they were friendly and very helpful.
by Ryan & MacKenzie C., Interstate Moving Customers
Thanks for sending the A-team! They were awesome! We couldn’t be happier.
by Harold S.
Could not be happier than I was with the crew that you sent out. They have all done a fantastic job and are very hard working and courteous.
by Marlene M.
Loaders were kind, efficient and excellent. Driver who delivered was also personable & great. You were all wonderful! We have moved many times and this was the best experience we have had. Loved the whales on the truck!
by Julie V.
We will be requesting Mr. Whitehead the next time we move. #18. Awesome! We have moved cross-country several times. Never has a move gone so smoothly and professional as this. I felt confident in our driver, Earl & confident that our stuff would arrive without incident. Mr. Whitehead was fabulous to work with. Next time we move, I will request Mr. Whitehead to be our driver and mover. He is a valuable employee. Please take good care of him.
by Ericka D.
Thanks for making our move cross-country an easy transition!! Don and all the guys that helped him were awesome and we appreciate the special care of getting all our items in the same condition as when they were loaded on the truck in Ohio!! Also, I appreciate the professionalism and wonderful customer service by Curtis… this is why we decided to choose National Van Lines. If we ever are in the need for professional moving services again, we will be calling you as well as recommending your company to all our friends and family in need of moving services!! Thanks so much!!!
by Amy B.
Driver Jon was excellent at packing, communicating, driving and delivering — went out of his way to make my move smooth for me.
by Michael P., Military Moving Customer
Bryce, Justin, and Brandon did a great job delivering my household goods, best I’ve seen in 26 years in the AF! Thanks
by Dale W., Military Moving Customer
I just wanted to let you know that the movers were great! Very professional, caring, and helpful. I just wanted to let you know that they did a very very good job. I was extremely pleased.
by Stephanie S.
The move went very smoothly, for the most part. The loaders were very fast and considerate of my roommate’s dogs. Delivery went very well. Michael even fixed a piece of furniture that had been broken for years!
by Daniel D., Interstate Moving Customer
I wanted to personally thank Curtis, the gentlemen involved in our moving, and your company in general for the fine service you gave me in moving. I received nothing but friendliness and kindness from all involved, and particularly you and the movers were extraordinarily polite, helpful, and understanding through the whole process. If there is any way to specifically thank them, I would be very grateful. In the future, if I need the services of a moving company or know of someone else who does, I will be certain to recommend you and your company.
by Linda M, Local Moving Customer
All the workers were extremely professional and courteous and did a fantastic job moving us to our new home. They were great! We will highly recommend them to our friends.